Our ‘Why’

We believe great brands don’t just navigate change—they turn it into opportunity. Today’s audiences expect authenticity, trust, and experiences that resonate, while organizations face leadership transitions, shifting customer values, and an increasingly complex media landscape. These moments of transition aren’t just challenges—they’re turning points to define what comes next with clarity and vision.

Chapter Three helps forward-thinking leaders seize those moments. We bring perspective, strategy, and storytelling that cut through the noise and connect on a human level—clarifying your message, refining your brand, and aligning your marketing with where your business stands today and where it’s headed tomorrow. The result is the power of a great brand: employees who become champions, customers who turn into advocates, trust that builds loyalty, and missions that drive action.

Our mission

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To provide exceptional strategic expertise and services that foster enduring success for businesses, organizations, and the people and communities they impact.

Core Values

Integrity, creativity, collaboration, agility, and performance shape every strategy we design and every interaction we have. This unwavering commitment has earned us the trust and respect of top CEOs, peers, media, and stakeholders alike.

ABOUT

Laura Krebs Miller

Hi, I’m Laura Miller, founder of Chapter Three.

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My passion for storytelling began with a closet full of journals and evolved into a fulfilling career in communications and marketing. Over the years, I’ve been dedicated to helping top lifestyle and B2B brands forge meaningful connections with their audiences and drive business results.

With over 15 years of experience as a marketer and executive leader, I approach my work with the principles of great journalism: listening deeply, uncovering stories that inspire action, and understanding what makes each audience unique.

Throughout my career, I’ve been guided by passion, dedication, and a drive to redefine success for the organizations I’ve served. I rose through the ranks at a leading lifestyle marketing firm in Philadelphia, ultimately becoming its first Vice President. I later joined one of the nation’s largest publicly traded real estate companies as its youngest executive in a newly created role as Vice President of Marketing, Media, and Brand Management. There, I transformed a graphic design department into a full-service in-house agency, elevating creative standards and implementing data-driven solutions to enhance brand equity, customer experience, and business outcomes.

Most recently, I led enterprise marketing, brand, and communications for a 22-million-square-foot portfolio and $6 billion in development projects. My work encompassed brand identity, strategic campaigns, and community partnerships. On the agency side, I’ve led public relations and integrated marketing projects for top brands across retail, hospitality, tourism, nonprofits, and real estate. I also developed and grew the agency’s corporate real estate division while creating an award-winning employee engagement and culture program.
I thrive on inspiring teams, delivering exceptional results, and guiding organizations through complex challenges and transformation. My approach is strategic, collaborative and results-driven.
Chapter Three represents an exciting new chapter in my journey—a culmination of professional ambition and personal inspirations. My husband, Jeff, and our children, Mason and Lia, are my greatest joys. They, along with my family, friends, and community, fuel my passion and remind me why I love what I do.
I’d love to hear your story and explore how we can achieve your greatest aspirations together!